Alcohol & Drug Testing Services Ltd
Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

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• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

 

Contact details

Email enquiries@adtsltd.co.uk

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including dietary requirements, allergies and health conditions)

• Health and safety information

• Account information

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints
   

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details​

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences
   

We also collect or use the following special category information for the operation of customer accounts and guarantees. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information

• Customer or client accounts and records

• Video and CCTV recordings of public areas (including indoor and outdoor spaces)

• Audio recordings of public areas (including indoor and outdoor spaces)

• Video and CCTV recordings of private or staff only areas

• Audio recordings of private or staff only areas

• Call recordings

• Financial transaction information

• Information relating to health and safety
   

We also collect or use the following special category information to prevent, detect, investigate or prosecute crimes. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate
   

We also collect or use the following special category information for service updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following information for research or archiving purposes:

• Names and contact details

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Personal information used for administration of research

• Personal information used for the purpose of research

• Records of consent, where appropriate
   

We also collect or use the following special category information for research or archiving purposes. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following information to comply with legal requirements:

• Contact information

• Identification documents

• Financial transaction information

• Any other personal information required to comply with legal obligations

• Health and safety information
   

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Date of birth

• National Insurance number

• Copies of passports or other photo ID

• Employment history (eg job application, employment references or secondary employment)

• Education history (eg qualifications)

• Right to work information

• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

• Security clearance details (eg basic checks and higher security clearance)
   

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:

• Health information
   

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Payment details

• Account information

• Purchase or service history

• Video recordings of public areas

• Audio recordings of public areas

• Video recordings of private or staff only areas

• Audio recordings of private or staff only areas

• Call recordings

• Witness statements and contact details

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety
   

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• Health information
   

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.
 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for legal requirements are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Where we get personal information from

• Directly from you

• CCTV footage or other recordings

• Publicly available sources

• Previous employers

• Market research organisations

• Providers of marketing lists and other personal information

• Suppliers and service providers
   

How long we keep information

Personal data collected and used by Alcohol & Drug Testing Services Ltd (ADTS) will be retained for a maximum of 7 years following collection. ADTS will only retain personal data for as long as necessary in order to fulfil the purpose as to why the data was originally collected whilst ensuring we meet any legal obligations and requirements.

 

In order to determine the appropriate data retention period ADTS will consider the sensitivity, nature and volume of data and any potential risk of harm through unauthorised use or disclosure.  
 

Who we share information with

Others we share personal information with

• Professional or legal advisors

• Relevant regulatory authorities

• External auditors or inspectors

• Organisations we’re legally obliged to share personal information with

• Emergency services
   

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint